By yesterday afternoon, our DSL is already up and running. Unfortunately, I didn't get to use it because the electricity got cut-off due to the storm. Pagminamalas ka naman talaga.
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Anyway, I didn't buy the network problem excuse they were giving me. It was so vague. I bet it was just a configuration glitch or some loose connection on their end. Kung napakalaking network problem talaga, bakit isang tawag lang ni boss nagawa na yun problema? If it were really a big issue, I wouldn't expect it to be resolved that fast.
They dropped by in the afternoon to check if it was a physical connection gone wrong. It wasn't. They called back, probably after some tweaks, expecting that it would be restored. Still no DSL. They called back again, 30 minutes later, we have a DSL light in the modem.
I am glad I'm not using their DSL service for business. It would've gone down because of their slow after-sales service.
Nevertheless, I am still thankful.
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Anyway, I didn't buy the network problem excuse they were giving me. It was so vague. I bet it was just a configuration glitch or some loose connection on their end. Kung napakalaking network problem talaga, bakit isang tawag lang ni boss nagawa na yun problema? If it were really a big issue, I wouldn't expect it to be resolved that fast.
They dropped by in the afternoon to check if it was a physical connection gone wrong. It wasn't. They called back, probably after some tweaks, expecting that it would be restored. Still no DSL. They called back again, 30 minutes later, we have a DSL light in the modem.
I am glad I'm not using their DSL service for business. It would've gone down because of their slow after-sales service.
Nevertheless, I am still thankful.
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